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Terms of Service

Customers

We are committed to self policing our Service Providers to assure that we only offer the best available providers. If they don’t meet your expectations, they can’t meet ours.

If our current offering of Service Providers cannot meet your need, we will not act as if they can. Our mission is to provide you comprehensive best in class help… not just a directory of Service Providers.

The cost of your project is ultimately dictated by the total cost of the individual services you use from each of the Service Providers. There is no cost for customers to utilize the Illinois Media Group network. Illinois Media Group is not liable for any work performed or provided by its Service Providers.

Please help us improve our services by completing customer feedback forms when services are completed. Open, honest and constructive feedback will give us what we need to make sure your next visit is even better. Customer Feedback data is anonymous and will be sent back to the associated Service Provider to keep them focused on ways to improve the service they provide to you.

By becoming a customer of the Illinois Media Group network, you are indicating agreement with these terms of service.

Service Providers

The Illinois Media Group Partners approve Service Provider applications based on the specific strengths they bring to our network. Not all service provider applications will be approved. The Illinois Media Group’s vision is to develop a premier network of related media businesses who offer high quality products / services in an innovative manner. Within the application process we will ask you to provide some examples of your work to evaluate if you are a good candidate for our network.

The Illinois Media Group’s mission is to provide the highest quality creative media support network available. To achieve this goal, we have structured the company to include a customer feedback mechanism. The purpose of this tool is to help Service Providers continually improve their offerings.

Illinois Media Group Partners will provide you with your customer feedback data to help you identify business improvements. While we will work with you on improving your customer feedback scores where necessary, continued participation in the Illinois Media Group is granted based on your customer feedback score.

By accepting membership in the Illinois Media Group network, applicants are indicating agreement with these terms of service.